If we no longer carry the item, you may exchange it for another item of equal or lesser value. However, please note that the damaged piece will not be returned to you since it will be discarded.

Please note that Giselle Stella Warranty Replacements is not responsible for Shipping and Handling. We recommend using a service with a tracking number and insurance when shipping your items. If you require warranty service for your product or have any questions regarding coverage, please contact our customer service team at Returns@gisellestella.com or submit the form below. You will receive an RMA number and address to ship your package. Keep in mind that no items will be accepted for coverage without an RMA number.

Please be advised that custom items and apparel are not covered by this guarantee.

Exclusions and Limitations

The 1 year guarantee covers only our non-custom, Gold-Plated and Vermeil Jewelry. Custom items and apparel are excluded from this guarantee.